Privacy Policy
Introduction
Welcome to Anglian Property Solutions (“we”, “us”, or “our”). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you interact with us.
Data Controller
Anglian Property Solutions is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, please contact us at:
Email: [email protected]
Address: C/O Glx, 69-75 Thorpe Road, Norwich, Norfolk, England, NR1 1UA
Personal Data We Collect
We may collect and process the following personal data:
Contact Information: Name, email address, and telephone number.
Property Details: Property address, condition of the property, and any additional information you provide about your property.
Transactional Data: Records of your communications with us, including enquiries and offers.
Reasons for Selling: Information regarding your motivation and urgency to sell the property.
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
How We Collect Your Data
We collect personal data through:
Direct Interactions: When you fill out forms on our website or social media platforms (e.g., Facebook Lead Ads), contact us by phone, email, or otherwise correspond with us.
Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data using cookies, server logs, and other similar technologies, including tracking pixels like the Facebook Pixel.
Third Parties or Publicly Available Sources: We may receive personal data about you from analytics providers such as Google Analytics and advertising networks like Facebook.
Purpose of Processing
We use your personal data for the following purposes:
Providing Services: To assess your property and provide you with a cash offer.
Communication: To contact you regarding your enquiry or to provide requested information.
Marketing: To send you information about our services, promotions, and relevant updates that may be of interest to you, where you have consented to receive such information.
Legal Obligations: To comply with applicable laws and regulations.
Website Improvement: To administer and improve our website, including troubleshooting, data analysis, testing, research, and statistical purposes.
Advertising and Retargeting: To deliver relevant advertisements to you and measure or understand the effectiveness of our advertising.
Legal Basis for Processing
Our legal grounds for processing your personal data are:
Contractual Necessity: Processing is necessary to provide you with our services.
Legitimate Interests: For our legitimate business interests in operating and improving our services, provided these do not override your rights.
Consent: Where you have given explicit consent for specific purposes, such as receiving marketing communications.
Legal Compliance: Processing necessary to comply with legal obligations.
Data Sharing and Disclosure
We may share your personal data with:
Service Providers: Third-party vendors who assist in our operations (e.g., IT services, marketing platforms).
Analytics and Advertising Partners: Such as Google Analytics and Facebook, for the purpose of analysing website traffic and advertising effectiveness.
Legal and Regulatory Authorities: If required by law or to enforce our legal rights.
Business Transfers: In the event of a merger, sale, or asset transfer.
We do not sell or rent your personal data to third parties.
International Data Transfers
Your personal data is stored and processed within the United Kingdom. If we transfer data outside the UK, we will ensure appropriate safeguards are in place in compliance with UK GDPR.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of any incomplete or inaccurate data.
Erasure: Request deletion of your personal data where there is no good reason for us to continue processing it.
Restriction: Request to restrict processing of your personal data.
Data Portability: Request the transfer of your personal data to you or a third party.
Objection: Object to processing of your personal data where we rely on legitimate interests.
Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your data.
To exercise any of these rights, please contact us at [email protected].
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect Technical Data and Usage Data. This includes:
Cookies: Small data files stored on your device that help us improve our website and deliver a better and more personalised service.
Tracking Pixels: Such as the Facebook Pixel, which allows us to track conversions from Facebook ads, optimise ads based on collected data, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on our website.
Managing Cookies and Tracking Technologies:
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. Please note that disabling cookies may affect the functionality of our website.
For more detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.
Third-Party Links
Our website or communications may include links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Address: C/O Glx, 69-75 Thorpe Road, Norwich, Norfolk, England, NR1 1UA